How tech companies choose internal comms platforms

Access our expertly distilled internal communications platform selection process used by successful companies like Citrix, Novant, and Paycor to improve your organization's communication with confidence.

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What to consider when choosing the right internal communications platform?

It is likely that you have identified several areas of focus for your internal communications strategic plan.

There are many issues facing internal communication teams, including:

  • Email deliverability
  • Audience management
  • Real-time analytics
  • Multichannel
  • Deskless workers
  • Controlled personalization.

This guide will help you determine if your current internal communications platform stacks up, or what to look for if not.

4_IT procurement
1_Vender assessment
2_Internal comms audit
3_Client based vs cloud based
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What were their pains?

Nurses and doctors are deskless workers which makes communication impossible. 

St. Elizabeth Healthcare

Doctors almost never check their work email, trying to reach them is exhausting.

St. Elizabeth Healthcare

Employees need an internal communications software they can trust with classified information.

St. Elizabeth Healthcare

Things get busy and they don't have time to waste creating engaging email blasts.

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They need excellent segmentation to reach the right people in a world-wide audience.

They would spend long hours creating email blasts, only for them to not be engaging enough.

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Finding easy-to-edit templates is hopeless, they had to make everything from scratch.

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The audience is constantly changing, which takes forever to update manually.

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Troubleshooting takes up too much energy, they wanted customer service that is ready to help 24/7.

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How will this guide help you?

What does your org need?

How does one conduct an internal communication needs assessment?

Self serve or IT based

Is there an option to sidestep IT and tasks like HRIS data sync, mailing list updates, and performance reports?

Channel agnostic

One channel or many? Follow this guide to determine your organization's unique communication needs.

Does support matter?

How important is support and what is the frequency of your usage? See how the ROI on that stacks up.

Access free 2023 resources on what to look for in an internal communications platform.